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LAST UPDATED: DEC 6, 2024

Terms of Service

Please read this Terms of Service (the “Terms”) carefully. It governs your relationship with LifeCloud Inc. d/b/a LifeCloud and any of its affiliates or d/b/a designations (collectively, “LifeCloud”) and sets forth the terms of service under which LifeCloud makes the internet website at www.LifeCloud.com and its sister websites (together, the “Site”), and the services and APIs available through the Site or otherwise provided by LifeCloud, and any related suite of services (the “Services”), to each person or entity (each a “User”) accessing or using the Site or the Services. THE TERMS CONTAIN AN ARBITRATION CLAUSE, UNDER WHICH YOU WAIVE YOUR RIGHT TO A JURY TRIAL. PLEASE SEE SECTION 12 FOR THE ARBITRATION PROVISIONS.

These Terms, together with any and all other terms, conditions, rules, policies or procedures published on the Site which are specifically cited in this Terms of Service (“Additional Term”), each as updated from time to time by LifeCloud, constitute a binding, legal agreement between LifeCloud and User (collectively, the “Agreement”). To the extent you and LifeCloud execute a separate written statement of work, side letter, or other written instrument (each, a “SOW”) which incorporates by reference this Terms of Service , these Terms shall supplement such SOW and the SOW shall also be a part of this Agreement. In the event of a conflict between a SOW and these Terms, the conflicting provision in the SOW shall supersede the conflicting provision in these Terms.

By using the Site or the Services (including by responding to emails, surveys, polls or other communications received from other Users of the Site and the Services), each User hereby agrees to be and is bound by this Agreement. If you do not agree with any of the Terms, do not access or otherwise use the Site or the Services or any information contained on the Site.

LifeCloud may make changes to the content and Services offered on the Site at any time. LifeCloud can change the Terms at any time (including any Additional Terms), effective on a prospective basis. If LifeCloud changes the Terms, LifeCloud will post an updated set of Terms on this Site with a notice that the Terms have been changed, and LifeCloud may, but is not required to, send registered Users an email notice of the changes. If any modification is unacceptable to you, you must provide written notice to LifeCloud of your objection to such changes and terminate this Agreement within seven (7) days of the date of such change, and you shall cease using the Site and the Services. If you fail to provide such notice or continue using the Site and the Services following such changes, you will be conclusively deemed to have accepted the change.

Each User hereby warrants that if it is a corporation or other legal entity, such User is validly formed and existing under the laws of its jurisdiction and has duly authorized its agent(s) to enter into this Agreement and, if an individual, such User is of the age of majority in his or her place of residence.

  • 1. Subscriptions and Payment

    • 1.1. If User purchases a paid subscription to the Services (a “Subscription”), User shall pay all fees, including for any additional Services purchased by User or usage that exceeds the thresholds at the rates posted, as well as any taxes, applicable to such Subscription, as published on the Site at http://www.LifeCloud.com/pricing/ from time to time. LifeCloud may change such fees at any time and in its sole discretion, provided that any such change shall become effective at the end of the then-current term of User’s Subscription. Late fees shall accrue interest at 1.5% per month or the maximum rate allowable by law, whichever is less, and User shall reimburse LifeCloud for all collection costs and expenses.

    • 1.2. Subscription membership in the Services is on a continuous service basis. This means that, subject to the terms of this Agreement, LifeCloud will automatically renew User’s Subscription at the end of its term unless User’s Subscription is canceled using the tool in User’s account page on the Site at any time prior to the end of the then-current Subscription. Users will be charged a renewal rate equal to the rate for the immediately preceding Subscription period, based upon the Subscription program (annual, quarterly, monthly, etc.) that User has chosen, unless LifeCloud has notified User of any new rate in advance. A cancellation of a Subscription requested by User through User’s account will become effective on the date that the then-current Subscription period expires.

    • 1.3. Each LifeCloud has the following technical limitations:

      • Storage: 5 GB

      • Maximum size of each item/document: 500 MB

      • Maximum number of members in a LifeCloud Circle: 25

      • These limits may be increased through the purchase of add-ons when necessary and available.

    • 1.4. If User has elected to pay the fees referred to in Section 1.1 by credit card, User hereby warrants that User is an authorized signatory for such credit card, the credit card information provided by User is correct, and User shall promptly notify LifeCloud of any changes to such credit card information. User acknowledges and agrees that if User’s credit card payment cannot be processed for any reason, LifeCloud may suspend or cancel User’s Subscription.

    • 1.5. Consequences of Subscription Expiration

      1.5.1. If User's Subscription expires without renewal, User's LifeCloud account will transition to a read-only mode for a grace period of 30 days. During this grace period, User will retain access to view and download their data but will not be able to upload new data or modify existing data.

      1.5.2. If the Subscription is not renewed or a new subscription is not established within this 30-day grace period, LifeCloud reserves the right and intends to purge the LifeCloud(s) associated with that subscription and all the data they contain. User acknowledges and agrees that once purged, the data cannot be recovered. LifeCloud will provide User with a notification prior to data purging as a final opportunity to renew the Subscription.

      1.5.3. LifeCloud is not responsible for any loss or damage resulting from the purging of User's account data after the expiration of the grace period as outlined in Section 1.5.2.

    • 1.6. To the extent User has signed a SOW containing payment provisions, the terms of such SOW shall govern.

  • 2. Registration. If User has registered for an account to use the Services, User hereby warrants that the registration information provided by User is complete and accurate. Users shall ensure that such information is kept up to date. Upon registering for an account, each User will select a password, passphrase, and an account designation if applicable. User acknowledges and agrees that User, and not LifeCloud, is responsible for User’s account, login credentials, passphrase and all activities occurring in connection with the use of that account, whether or not User expressly authorizes such activities.

  • 3. Content

    • 3.1. User acknowledges and agrees that:

      • (a) User, and not LifeCloud, is responsible for all content that User uploads, posts, emails, distributes, communicates, transmits, or otherwise makes available using the Services or that is otherwise made available through the use of User’s account (if User has one) (collectively, the “Content”), whether or not authorized by User.

      • (b) By using the Site and the Services, User may be exposed to Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, libelous, vulgar, obscene, offensive, indecent, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable.

      • (c) User is solely responsible for complying with any legal requirements applicable to any Content it submits to the Services. LifeCloud makes no representations or warranties that the Services meets any legal requirements regarding any Content that is subject to any state or federal laws. User acknowledges that to the extent User needs a customized software solution to meet such requirements, LifeCloud will charge User its standard rates to develop a customized solution for User, and the foregoing must be evidenced in a SOW.

    • 3.2. User further acknowledges and agrees that LifeCloud does not control the Content originating from Users, Respondents, or other users of the Site or the Services, and does not guarantee the accuracy, integrity, or quality of such Content. Notwithstanding the foregoing, LifeCloud may review all Content for any reason, and may block, modify, terminate access to, or remove any such Content that LifeCloud considers, in its sole discretion, does not comply with any of the requirements of this Agreement (but LifeCloud is not obligated to do so).

    • 3.3. User further acknowledges and agrees that User, and not LifeCloud, is responsible for evaluating the accuracy, reliability, completeness, and usefulness of any information obtained through use of the Site or the Services. Users at all times retain the obligation to review such information to ensure its accuracy, reliability, and completeness. LifeCloud shall have no liability for any errors or omissions nor any conclusions or actions resulting from such rankings or predictive analytics.

    • 3.4. LifeCloud may disable User’s account and access to use the Site and/or the Services and LifeCloud may recover from User any losses, damages, costs or expenses incurred by LifeCloud resulting from or arising out of User’s non-compliance with any provision of this Agreement.

  • 4. User Content. In connection with User’s use of the Site and the Services, and without limiting any of User’s other obligations under this Agreement or applicable law, User:

    • (a) shall comply with: (i) this Agreement, and all other policies as published on the Site from time to time, (ii) all applicable U.S. Federal, State, local and international laws, including, but not limited to, laws related to unsolicited commercial email, text, or other messages, defamation, privacy, obscenity, intellectual property or child protective email address registries, (iii) all other rules or regulations applicable to User, and (iv) all privacy policies or similar policies or procedures to which User may be bound that are related to User’s use of the Services;

    • (b) shall not use the Site or the Services to send materials to minors unless User is permitted to do so under all applicable laws, or to harm minors in any way, and shall not send materials to minors that would subject LifeCloud to the Children’s Online Privacy and Protection Act;

    • (c) shall not impersonate any other person or entity, including LifeCloud, or a LifeCloud official, forum leader, guide or host, or falsely state or otherwise misrepresent User’s affiliation with any other person or entity;

    • (d) shall not interfere with or disrupt the Site or the Services or servers or networks connected to the Site or the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Site or the Services;

    • (e) shall not attempt to damage, deny service to, hack, crack, reverse engineer, or otherwise interfere with the Site or the Services in any manner;

    • (f) acknowledges and agrees that LifeCloud may in its discretion (and as required by law) cooperate with any governmental authority in connection with any investigation into User’s use of the Site or the Services, including use in contravention of applicable laws, and may disclose any Content, and any other information pertaining to the User or to User’s use of the Site or the Services, to such governmental authority in connection with any such investigation.

  • Without limiting any of the foregoing, to the extent User’s use of the Site or Services results in LifeCloud’s transmission of communications to prospective Respondents (whether in the form of email or in other media), User represents and warrants (1) that User has the right to send such messages to the Respondents and that User has an ongoing business relationship with Respondents, (2) that such communications are being sent by LifeCloud on behalf of User, and (3) that any communications sent by LifeCloud to Respondents will not violate any laws governing the transmission of unsolicited messages, including the Telephone Consumer Protection Act, and the CAN-SPAM Act of 2003, or any similar state or local law or rule. LifeCloud has a strict “no spam” policy (see the LifeCloud Privacy Policy) and the Site or Services may not be used to advertise or promote any products or services.

  • 5. Indemnity by User. User shall indemnify, defend and hold harmless LifeCloud, its affiliates, and their respective directors, officers, employees, servants and agents from and against all claims, demands, damages, liabilities and costs (including attorneys’ fees and costs of ongoing defense) arising out of or in connection with:

    • (a) User’s use of the Site or the Services, including User’s use or misuse of or reliance on any Content, information or other materials obtained through the use of the Site or the Services,

    • (b) any other use of the Services by a third party using User’s account (whether or not authorized by User);

    • (c) User’s breach of this Agreement, including any of User’s representations and warranties under this Agreement;

    • (d) User’s contravention of any applicable law, including the CAN-SPAM Act of 2003; and

    • (e) User’s non-compliance with any rules or regulations in the treatment of User’s employees or contractors (including Respondents, if applicable), including labor laws (e.g., laws protecting workers against discrimination or harassment).

  • 6. Term and Termination

    • 6.1. Unless otherwise stated in a SOW, this Agreement shall automatically become effective upon User’s first use of the Site or the Services, and continue indefinitely until it is terminated.

    • 6.2. Unless otherwise stated in a SOW, LifeCloud may cancel User’s Subscription (if User has one) and terminate this Agreement immediately by notice to User for any reason, in its sole discretion, including in the event that User fails to abide by any acceptable use policies or breaches any of User’s representations, warranties, or obligations under this Agreement (including any of User’s obligations under Section 3 (Content)) or contravenes any applicable law.

    • 6.3. Upon termination of this Agreement for any reason, User shall immediately cease all use of the Site and the Services, and User acknowledges and agrees that LifeCloud may, in its sole discretion, take any measures LifeCloud reasonably deems necessary or desirable to prevent further use by User of the Site or the Services, including by blocking User’s IP address. User further acknowledges and agrees that upon termination of this Agreement, LifeCloud shall not be obliged to retain any of User’s Content or to provide the same to User, but may elect to do so in its sole discretion. Termination of this Agreement shall not entitle User to a refund of any Subscription fees previously paid by User, and User shall pay any outstanding amounts owed.

    • 6.4. The following shall survive termination of this Agreement for any reason:

      • (a) all of User’s representations, warranties and indemnities given under this Agreement;

      • (b) all disclaimers of warranties, and limitations and exclusions of liability; and

      • (c) each of Sections 5 (Indemnity by User), 6 (Term and Termination), 9 (Limitations and Exclusions of LifeCloud’s Liability) and 10 (Intellectual Property Rights; Ownership of Data).

  • 7. Service Level Agreement At LifeCloud, we understand how critical our services are to your day-to-day activities. We are committed to providing a highly reliable, robust, and seamless experience for our users.

    • 7.1 Service Availability: Our goal is to ensure that our Software-as-a-Service (SaaS) is available to our users 99.9% of the time in any monthly billing cycle (the “Service Level Objective” or “SLO”). This percentage equates to a potential downtime of approximately 43.8 minutes per month. This Service Level Objective does not apply during any force majeure events or other circumstances beyond our control.

    • 7.2 Exclusions: Our Service Level Objective does not cover any service interruptions caused by:

      • Scheduled maintenance, for which we will provide advance notice.

      • Emergency maintenance, in the event of a security or performance issue that requires immediate attention.

      • Your own internet service provider or network connectivity issues.

      • Issues arising from your hardware, software, or services outside of our control.

      • Acts or omissions by you or your users causing the services to be unavailable.

    • 7.3 Maintenance: We typically perform scheduled maintenance within periods of expected low user activity and aim to give users a minimum of 48 hours notice of any scheduled maintenance. Emergency maintenance may occur at any time as the result of an immediate security or performance related issue.

    • 7.4 Monitoring: We continuously monitor our systems 24/7/365 to ensure that any disruptions are identified and addressed as quickly as possible. Our customer support team is ready to assist you and answer any concerns related to system availability.

    • 7.5 Support: LifeCloud offers customer support through a dedicated support portal accessible to all users, available 24 hours a day, seven days a week, unless otherwise specified during ongoing maintenance. Users have the option to create support tickets to request assistance from our support team or to access informative articles that provide insights into LifeCloud's features.

      Support Ticket Response Time

      All support tickets will be handled in accordance with the subscription plan you have chosen. Generally, support requests are acknowledged and responded to within 24 hours from the time of receipt.

  • By continually striving to improve our service and maintain high availability, we hope to ensure that you are able to access and use our service when you need it. Your satisfaction is our highest priority, and we appreciate your understanding that occasional downtime may be necessary for system improvements and maintenance.

  • This Service Level Agreement is subject to change at the discretion of LifeCloud, and any changes will be communicated to our users in a timely manner.

  • 8. Provisions of the Site and the Services

    • 8.1. Unless otherwise stated in a SOW, LifeCloud reserves the right at any time to modify, suspend or discontinue, temporarily or permanently, the Services or any part thereof, or User’s access to the Services, and to modify, suspend or delete the Site or any part thereof, with or without notice. User acknowledges and agrees that LifeCloud shall not be liable to User or to any third party for any modification, suspension or discontinuance of the Services or any modification, suspension or deletion of the Site.

    • 8.2. User acknowledges and agrees that the Site and the Services are provided “as is,” “where is,” “as available,” and “with all faults,” and that LifeCloud has no responsibility or liability for the loss or deletion of, or failure to receive, process or store any Content (including survey or poll results or responses) maintained or transmitted using the Services.

    • 8.3. USER ACKNOWLEDGES AND AGREES THAT THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN OR AVAILABLE THROUGH THE SITE OR THE SERVICES, INCLUDING INFORMATION, SOFTWARE, PRODUCTS AND SERVICES MADE AVAILABLE BY OTHER USERS OF THE SITE OR THE SERVICES, MAY INCLUDE INACCURACIES OR ERRORS.

    • 8.4. USER FURTHER ACKNOWLEDGES AND AGREES THAT USER, AND NOT LifeCloud, IS RESPONSIBLE FOR EVALUATING THE ACCURACY, RELIABILITY, COMPLETENESS, AND USEFULNESS OF ANY INFORMATION OBTAINED THROUGH THE USE OF THE SITE OR THE SERVICES.

    • 8.5. LifeCloud MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, QUALITY, OR LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS OF THE SITE OR THE SERVICES, OR THE ACCURACY OF SUCH INFORMATION, SOFTWARE, PRODUCTS AND SERVICES.

    • 8.6. USER ACKNOWLEDGES THAT USE OF THE SITE OR THE SERVICES MAY RESULT IN THE GENERATION OF DATA OR DISCLOSURE OF INFORMATION TO USER (OR ITS ORGANIZATION) THAT MAY TRIGGER LEGAL OBLIGATIONS FOR SUCH USER (OR ITS ORGANIZATION). USER ACCEPTS ALL RESPONSIBILITY FOR ALL LEGAL CONSEQUENCES ASSOCIATED WITH SUCH INFORMATION AND ACKNOWLEDGES THAT USER (OR ITS ORGANIZATION) IS SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL LAWS RELATING TO ITS USE OF THE INFORMATION GENERATED THROUGH USE OF THE SITE OR THE SERVICES.

    • 8.7. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LifeCloud, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, SERVANTS AND AGENTS HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH REGARD TO SUCH INFORMATION, SOFTWARE, PRODUCTS OR SERVICES, INCLUDING ANY WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE.

    • 8.8. If you are a User located in a country embargoed by the United States, or are on the U.S Treasury Department’s list of Specially Designated Nationals, you are not permitted to purchase a Subscription or any other paid services from LifeCloud.

    • 8.9 LifeCloud AI Disclaimer: By using LifeCloud AI, you acknowledge and agree that the AI services provided are for informational and organizational assistance only. LifeCloud AI does not provide legal, financial, or professional advice and may occasionally produce inaccurate or incomplete information. Users are responsible for independently verifying any content generated by LifeCloud AI. LifeCloud disclaims any liability arising from actions taken based on LifeCloud AI outputs. Your use of LifeCloud AI is subject to the full terms outlined in this Agreement.

  • 9. LIMITATIONS AND EXCLUSIONS OF LifeCloud’S LIABILITY

    • 9.1. IN NO EVENT SHALL LifeCloud, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, SERVANTS OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF USE OR DATA, OR COSTS OF COVER, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF LifeCloud HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING DAMAGES ARISING OUT OF:

      • (a) THE USE OR PERFORMANCE OF, THE DELAY IN PROVIDING, THE FAILURE TO PROVIDE, OR THE INABILITY TO USE, THE SITE OR THE SERVICES, OR

      • (b) ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES CONTAINED IN OR AVAILABLE THROUGH THE SITE OR THE SERVICES, INCLUDING INFORMATION, SOFTWARE, PRODUCTS AND SERVICES MADE AVAILABLE BY OTHER USERS OF THE SITE OR THE SERVICES.

    • 9.2. USER SPECIFICALLY AGREES THAT LifeCloud, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, SERVANTS AND AGENTS SHALL NOT BE LIABLE FOR:

      • (a) UNAUTHORIZED ACCESS TO OR ALTERATION OF ANY TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR NOT RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THE SITE OR THE SERVICES OR IN RELIANCE UPON ANY INFORMATION OBTAINED THROUGH THE USE OF THE SITE OR THE SERVICES;

      • (b) ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF A THIRD PARTY’S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS; OR

      • (c) ANY CONTENT SENT USING, OR INCLUDED IN, THE SITE OR THE SERVICES BY ANY THIRD PARTY.

    • 9.3. IF USER IS DISSATISFIED WITH ANY PORTION OF THE SITE OR THE SERVICES, USER’S SOLE AND EXCLUSIVE REMEDY IS TO TERMINATE THIS AGREEMENT AND DISCONTINUE USING THE SITE AND THE SERVICES.

    • 9.4. IN THE EVENT THAT, NOTWITHSTANDING THE FOREGOING EXCLUSIONS OF LIABILITY, LifeCloud, ANY OF ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, SERVANTS OR AGENTS IS LIABLE TO USER FOR ANY AMOUNTS UNDER THIS AGREEMENT UNDER ANY THEORY OF RECOVERY, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, LifeCloud (OR SUCH AFFILIATES’, DIRECTOR’S, OFFICER’S, EMPLOYEE’S, SERVANT’S OR AGENT’S, AS APPLICABLE) TOTAL LIABILITY IN RESPECT OF SUCH AMOUNTS SHALL NOT EXCEED THE GREATER OF:

      • (a) THE AMOUNT OF ONE HUNDRED DOLLARS ($100.00), OR

      • (b) THE AMOUNTS ACTUALLY RECEIVED BY LifeCloud FROM USER UNDER THIS AGREEMENT.

    • 9.5. USER ACKNOWLEDGES AND AGREES THAT WITHOUT THE FOREGOING EXCLUSIONS AND LIMITATIONS OF LIABILITY, LifeCloud WOULD NOT BE ABLE TO OFFER THE SITE OR THE SERVICES, AND THAT SUCH EXCLUSIONS AND LIMITATIONS OF LIABILITY SHALL APPLY, EVEN IF THEY WOULD CAUSE USER’S REMEDIES UNDER THIS AGREEMENT TO FAIL OF THEIR ESSENTIAL PURPOSE. Notwithstanding the foregoing, some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages in certain circumstances, and so the foregoing limitation and exclusions may not apply to User to that extent.

  • 10. Intellectual Property Rights; Ownership of Data. The Site and the Services and all information and screens appearing on the Site, including without limitation documents, services, site design, text, graphics, logos, images and icons, as well as the arrangement thereof, are the sole property of LifeCloud, Copyright © 2022-2023, or its third-party licensors. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or licensor. LifeCloud reserves all rights in the Site and the Services that are not expressly granted. LifeCloud is a registered trademark of LifeCloud Inc. in the United States. Other trademarks, names, and logos on the Site are the property of their respective owners. Nothing in this Agreement shall be deemed to assign, transfer or license to User any rights to any such intellectual property. User further acknowledges and agrees that Content made available to User through the Services may be subject to the intellectual property rights of third parties.

  • User acknowledges and agrees that such license shall be on a royalty-free basis and LifeCloud shall not be required to pay any compensation or royalties for its use of the Content or data, including any questions submitted or proposed by a User or any responses thereto. LifeCloud’s use of the Content or data in a manner that identifies any User or Respondent may be subject to certain limitations as set forth in its privacy policy. Subject to any such limitations, LifeCloud shall be free to use any Content or information submitted by any User or Respondent for any purpose whatsoever. LifeCloud may also monitor and review individual account activity, data, and responses for fraud, performance, and usability reasons.

  • 11. Privacy Policy. Your use of this Site is governed by the LifeCloud privacy policy, which is available https://www.LifeCloud.com/privacy-policy (the “Privacy Policy”).

  • 12. General

    • 12.1. LifeCloud may provide references, frames or hyperlinks to internet websites maintained by third parties. LifeCloud does not warrant that it has reviewed such third-party websites and makes no claims, representations or warranties regarding such third-party websites or the contents of the same. LifeCloud is not responsible for, nor does it endorse or recommend, any products or services provided by such third parties through such third-party websites or by any other means.

    • 12.2. User acknowledges and agrees that User, and not LifeCloud, is responsible for determining which laws may apply to User’s use of the Site and the Services and assessing User’s obligations under such laws.

    • 12.3. All notices and other communications required or permitted to be given by LifeCloud to User under this Agreement will be deemed to be properly given on the (earliest) date when posted on the Site, sent by email to the email address for User last recorded by LifeCloud, or sent by postal mail to the postal address for User last recorded by LifeCloud.

      User may give notices to LifeCloud under this Agreement via out support link.

    • 12.4. This Agreement comprises the entire agreement between LifeCloud and the User relating to the Site and the Services.

    • 12.5. User may not assign this Agreement without LifeCloud’s prior written consent, which may be withheld in LifeCloud’s sole discretion. LifeCloud may assign this Agreement at any time without notice to User.

    • 12.6. In any dispute arising out of this Agreement, the substantially prevailing party shall be entitled to payment of its reasonable attorneys’ fees and costs.

    • 12.7. The failure by LifeCloud to enforce any right or provision of this Agreement shall not constitute a waiver of that provision or of any other provision of this Agreement.

    • 12.8. If any provision of this Agreement shall be determined to be invalid or unenforceable by a court, such provision shall be deemed severable and the remainder of this Agreement shall remain in full force and effect.

    • 12.9 Whistleblower policy: LifeCloud upholds a comprehensive Whistleblower Policy that allows users to provide feedback, report concerns, or bring issues to the attention of our management. We recognize the importance of transparency and accountability, and we are committed to creating an environment where users can voice their concerns without fear of retribution. Our Whistleblower Policy ensures that individuals can choose to remain anonymous while raising any matters related to our services, operations, or compliance. We take all whistleblower reports seriously, and our dedicated team is committed to addressing these concerns promptly and responsibly. This policy underscores our commitment to maintaining the highest standards of integrity and accountability within the LifeCloud community. Your feedback is invaluable in helping us continuously improve our services and ensure the well-being of our users. You can provide anonymous feedback to us via this form.

  • 13. Governing Law; Venue; Arbitration. THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF DELAWARE, WITHOUT REFERENCE TO ITS CONFLICTS OF LAW RULES, AND USERS HEREBY SUBMIT TO THE EXCLUSIVE JURISDICTION AND VENUE OF THE COURTS OF THAT STATE, AND WAIVE ANY OBJECTION TO JURISDICTION OR VENUE IN THE STATE OF DELAWARE, INCLUDING ANY OBJECTION BASED ON FORUM NON-CONVENIENS, IMPROPER VENUE, OR THE LIKE.

  • USERS FURTHER AGREE TO SUBMIT ANY DISPUTE THEY MAY HAVE WITH LifeCloud, INCLUDING DISPUTES RELATED TO THE SITE, THE SERVICES, CONTENT, OR DATA TO BINDING ARBITRATION IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION, WITH ONE SINGLE ARBITRATOR PRESIDING. IN CONNECTION THEREWITH, USERS AGREE TO WAIVE THEIR RIGHT TO A JURY TRIAL, WHETHER PROVIDED UNDER STATE OR FEDERAL LAWS, RULES, OR REGULATIONS. NOTWITHSTANDING THE FOREGOING, THIS ARBITRATION CLAUSE SHALL NOT PRECLUDE EITHER PARTY FROM (1) SEEKING PRELIMINARY INJUNCTIVE RELIEF IN A COURT OF COMPETENT JURISDICTION OR (2) ENFORCING ITS INTELLECTUAL PROPERTY RIGHTS UNDER THE LAW (COPYRIGHT, TRADEMARK RIGHTS, PATENT RIGHTS) OR THIS AGREEMENT (A BREACH OF THE SCOPE OF LICENSE).

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